Privacy Policy

Last updated: November 2024

1. Introduction

Futurescool ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with UAE regulations and best practices.

2. Information We Collect

We collect information you provide directly and automatically as you interact with our services:

• Contact Information: Name, email address, phone number, mailing address when you sign up, contact us, or enroll in our programs.
• Child Information: For enrolled students, we collect name, age, grade, and educational background to personalize learning experiences.
• Payment Information: Billing address, payment method details (processed securely through Stripe). We do not store full credit card details.
• Usage Data: Pages visited, time spent, links clicked, referral source, device type, browser, IP address, and general location (country/city level via Google Analytics).
• Communication Content: Any messages, feedback, or inquiries you send us.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our educational services and website
• Process enrollments, payments, and deliver personalized learning experiences
• Send administrative updates, confirmations, and customer service responses
• Send marketing communications (with your consent)
• Conduct analytics to understand usage patterns and improve our services
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud and ensure service security

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data with:

• Service Providers: Stripe (payments), HubSpot (CRM), Google Analytics (analytics), and email platforms that process data on our behalf under strict confidentiality agreements
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. For inactive accounts, we may delete data after 2 years of inactivity. You can request data deletion at any time.

6. Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing through Stripe, access controls, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise these rights, contact us at hello@futurescool.io

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are designed for children aged 8-18 with parental involvement. We collect minimal data from children and require parental consent. We do not knowingly collect data from children under 8 without verifiable parental consent. Parents can request access to or deletion of their child's information.

10. Cookies

We use cookies and similar tracking technologies for analytics and user experience. You can control cookie settings through your browser. Disabling cookies may affect functionality.

11. Policy Changes

We may update this policy occasionally. Significant changes will be communicated via email or a prominent notice on our website. Continued use constitutes acceptance of changes.

12. Contact Us

For privacy-related inquiries, contact us at:

Email: hello@futurescool.io
Address: Dubai, UAE